Privacy Policy & GDPR Notice

1. Introduction

Pathways Family Mediation (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

• Personal identification information (name, address, email, phone number)
• Family information relevant to mediation services
• Financial information necessary for billing
• Communication records between you and our service
• Information provided in mediation sessions

3. How We Use Your Information

We process your personal data on the following legal bases:

• Contract performance: To provide mediation services
• Legal obligation: To comply with court orders or legal requirements
• Legitimate interests: To manage our business and improve our services
• Consent: Where specifically requested and given

Your information is used to:

• Provide mediation services
• Manage your account
• Process payments
• Send service-related communications
• Maintain records
• Comply with legal obligations

4. Data Sharing and Security

We share your data only with:

• Relevant parties in the mediation process (with your consent)
• Professional advisers (lawyers, accountants)
• Regulatory bodies when legally required

We implement appropriate security measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

5. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request data erasure
• Object to data processing
• Data portability
• Withdraw consent

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide requested services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Cookie Policy

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better website experience and understand how you use our site.

2. Cookies We Use

Essential Cookies

• Required for website functionality
• Cannot be disabled
• No personal data stored

Analytics Cookies

• Help us understand how visitors use our site
• Can be disabled
• Anonymous usage data only

Functional Cookies

• Remember your preferences
• Improve user experience
• Can be disabled

3. Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.